Effective Date: 02/10/2025

At GATE01, we value your privacy and trust. This Privacy Policy explains how we collect, use, and protect your personal data when you use our mobile application, website, and related services (collectively, the “Services”).

By using GATE01, you acknowledge that you have read and understood this policy.

1. Data Controller

The entity responsible for processing your personal data is:

GATE01 AG
Bahnhofstrasse 100
8001 Zürich, Switzerland
Email: support@gate01.ch
Website: https://gate01.ch/

2. Information We Collect

We may collect the following categories of information:

• Personal Data: Name, email address, password, profile photo (optional), phone number, subscription and payment details.
• Preferences & Usage Data: Property search filters (location, budget, type, size), favorites, app activity (saved properties, searches, notifications opened).
• Device & Technical Data: IP address, device type, operating system, app version, language settings.
• Location Data: If enabled, approximate location to display relevant properties nearby.
• Support Communications: Subject, message, and details provided through the “Contact Us” feature.

3. How We Use Your Data

We process your personal data for the following purposes:

• To provide, maintain, and improve our Services.
• To personalize your property search experience and deliver relevant results.
• To process subscription payments and manage your account.
• To send alerts, notifications, and important service updates.
• To detect and prevent fraud or misuse of our platform.
• To provide customer support and handle inquiries.
• To comply with Swiss legal and regulatory requirements.

Where EU/EEA users are concerned, we rely on the following legal bases under GDPR:

• Performance of a contract (account setup, subscription management).
• Consent (notifications, location services, marketing).
• Legitimate interest (fraud prevention, service optimization).
• Legal obligations (billing, tax records).

4. Sharing of Information

We do not sell your personal data. We may share it only as follows:

• With Trusted Service Providers: Payment processors, hosting providers, analytics, and customer support tools.
• For Legal Obligations: When required by Swiss law, court order, or to protect our rights and safety.
• International Transfers: If data is transferred outside Switzerland or the EU/EEA (e.g., to cloud providers in the US), we ensure adequate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions recognized by Swiss and EU law.

5. Data Security

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.

6. Data Retention

• We keep your personal data only as long as necessary for the purposes described above.
• Subscription and payment information may be retained to comply with accounting and tax obligations.
• You may request deletion of your account data at any time.
• Some anonymized or aggregated data may be retained for analytics, fraud prevention, or service integrity.

7. Your Rights

Under Swiss law (revFADP) and, where applicable, EU GDPR, you have the following rights:

• Access: Request a copy of your personal data we hold.
• Correction: Rectify inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal and retention obligations).
• Portability: Receive your data in a structured, commonly used, machine-readable format.
• Objection: Object to certain processing, including direct marketing.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at support@gate01.ch

8. Children’s Privacy

GATE01 is not intended for individuals under 18. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it immediately.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to read their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting within the app, with the “Effective Date” updated accordingly. Please review it periodically.

11. Contact Us